Enliven Groups Present Call Centre Mananagement System for Telle- DSA and DSA. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers.
Major Modules :
a. Agent Creation
b. TeamLeader Creation
c. Team Manager Creation
d. Product Master
e. Plan Master
f. Region Master
g. Sales Executive Master
h. Calling Entry By Agent
i. Edit Option of Calling by Team Leader/Team Manager
j. Agent Productivity
k. Team Leader Productivity
l. Daily Calling Report
m. Monthly Productivity
n. Call Log Details
o. Per Call Duration Report
p. Summary of Call Duration of Agents
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